Refund & Return Policy

1. Return Period

• Items can be returned within 30 days of receipt.

2. Return Conditions

• The item must be unworn, unwashed, undamaged, with intact tags and original packaging.
• Non-returnable items: underwear, swimwear, clearance-priced goods.

3. Refund Conditions

• Refunds are not supported if the goods have been shipped or are in transit.
• When the returned goods arrive at the warehouse, we will inspect /or test them to ensure they meet the return eligibility and the above return requirements. If the goods pass the quality inspection, we will process the refund. If the inspection reveals that the returned goods do not meet the return eligibility or the above return requirements, we will reject the return and refuse the refund or deduction.
• If the returned items have been used, damaged, have missing parts/accessories, or are damaged due to improper use (and this is not caused by us), the refund will be reduced to compensate for the loss of the item's value. If the returned items are completely unsellable or are non-returnable goods, we will not issue a refund to you.

4. Refund/Exchange Method

• Full refund will be credited back to the original payment method.
• Or free exchange (same item, different size/color).

5. Refund Process

• Log in to your account → My Orders → Click "Return".
• Fill in the reason → Obtain a pre-paid return label.
• Package the item, attach the label → Ship it back to the designated address.

6. Return Shipping Cost

• For returns due to personal reasons, the buyer is responsible for the shipping fee.
• For returns due to product quality issues, the seller covers the shipping fee.
• Note that the following situations are not considered quality issues:

Production characteristics: Loose threads, rough edges, differences in thickness/texture, and color variations caused by monitor display settings are not considered quality issues.

Subjective preferences: Returns due to dissatisfaction with style, color, or personal preference are not quality issues.

ost-purchase issues: Damage caused by use, washing, improper care/maintenance, self-repair, modification, or other human factors is not a quality defect.

Size discrepancies (please check the size before purchasing): Please refer to our size chart before buying; our customer service team only provides recommendations. Returns or exchanges due to incorrect size selection are not considered quality issues.

7. Refund Processing

• Refunds will be processed within 3-5 business days after the returned item is confirmed to meet the return conditions.
• The refund time is determined by the payment platform (usually 1-5 days after processing the refund).

8. Important Reminder

• When returning goods, please initiate a return request on the website first. We will not process any return packages that are sent without a prior request, and we assume no responsibility for any returned items that are not authorized.
• Please note that we are not liable for delivery failures caused by the customer's negligence. Negligent acts include but are not limited to: refusing to confirm receipt, incorrect recipient information (such as wrong order address, contact number, or recipient name). In such cases, we will not be able to process your refund. If you find any errors in your order information, please contact customer service as soon as possible and provide your order number along with the correct details.