Shipping Policy

1. Order Processing

  • Orders will be processed within 2-10 business days after payment (excluding weekends/holidays). You will receive an email notification once the order is shipped.

2. Shipping Fee & Logistics Delivery Timeframes

  • Shipping fees: 
    When the actual paid amount of your order reaches $59 or more, we will provide free shipping via our standard logistics routes.
    If the actual paid amount is less than $59, you will need to cover the shipping fee, which varies depending on the selected logistics option. Please refer to the on-page display for details.

    Note:
    Regardless of whether the actual paid amount of your order meets the $59 threshold, a shipping fee will apply if you choose an expedited logistics service. The fee will be calculated and displayed during checkout.

    Logistics delivery Timeframes

    Standard shipping: 8-14 business days

    Premium shipping: 6-11 business days

    Note: The estimated delivery time is based on historical data, and may be affected by factors such as customs clearance, holidays, and courier delays. Additionally, delivery times may be longer during peak seasons and sales events. Deliveries to rural areas may also require more time. Please refer to the tracking information for the most accurate estimated delivery date.

3. Shipping Origin

  • Products are shipped directly by independent brands

4. Customs & Taxes

  • Product prices already include customs duties; no additional payment is required from the buyer.

5. Order Tracking

  • You will receive an email with tracking information after shipment. Tracking details may update within 24-48 hours of the shipping label being generated.

6. Package Issues(Delay/Damage/Loss)

  • For package delays caused by force majeure, contact customer service for assistance.
  • For package damage, incorrect items, or missing items, contact customer service within 2 days of receiving the package.
  • For lost packages, contact customer service within 7 days of the estimated delivery date.